Privacy Policy

Future You – Privacy Policy

Effective Date: 23.07.26 

Future You Your Life Your Way Ltd ("Future You", "we", "our", or "us") is committed to protecting your privacy and handling your personal information with transparency, integrity, and care.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Future You Your Life Your Way Ltd
Company Number: 17323208
Registered in England & Wales

Email: hello@futureyouyourlifeyourway.com

Future You is led by a Health and Care Professions Council (HCPC) Registered Occupational Therapist.

Information Commissioner's Office (ICO) Registration Number: 00014884937

2. The Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

  • Full name

  • Postal address

  • Email address

  • Telephone number

  • Date of birth (where relevant)

Health and Care Information

Where necessary to provide our services, we may collect information relating to:

  • Physical health

  • Mental health

  • Functional abilities

  • Daily routines

  • Personal preferences

  • Family circumstances

  • Care arrangements

  • Medical history where voluntarily provided

  • Information relevant to your Future You Life Profile or CHC support

This information is classified as Special Category Personal Data under UK GDPR and receives additional legal protection.

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website usage statistics

  • Cookies and similar technologies

3. How We Use Your Information

We only collect information necessary to provide our services.

Your information may be used to:

  • Respond to enquiries

  • Arrange appointments

  • Deliver Occupational Therapy services

  • Produce your Future You Life Profile

  • Provide CHC and Complex Care support

  • Communicate regarding your appointments

  • Process payments

  • Meet legal and professional obligations

  • Improve our website and services

4. Our Lawful Basis for Processing

Under UK GDPR, we process your personal information using one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate interests

Where Special Category Data is processed, we rely upon:

  • Your explicit consent; and/or

  • The provision of health or social care services where applicable.

5. Sharing Your Information

We treat your information as confidential.

We will never sell your personal information.

Information may only be shared:

  • with you;

  • where you have provided consent;

  • where required by law;

  • where safeguarding concerns arise;

  • where there is a serious risk of harm;

  • with trusted third-party providers who support our business operations (for example, secure cloud storage, payment providers or website hosting).

All third-party providers are required to comply with UK GDPR.

6. How We Store Your Information

We take appropriate technical and organisational measures to safeguard your information.

These include:

  • Password-protected systems

  • Secure electronic record keeping

  • Encrypted devices where appropriate

  • Restricted access to client information

  • Secure cloud-based storage

  • Confidentiality obligations

Although we take every reasonable precaution, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary.

Typically:

  • General enquiries that do not proceed to a service may be retained for up to 12 months.

  • Client records are retained in accordance with professional guidance and legal requirements, typically 8 years following completion of services, unless a longer retention period is required by law.

Information is securely destroyed when it is no longer required.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion where appropriate

  • Request restriction of processing

  • Object to processing

  • Request transfer of your data where applicable

  • Withdraw consent where consent is the lawful basis for processing

Requests can be made using the contact details provided below.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can control cookies through your browser settings.

Further information is available in our Cookie Policy.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

We encourage you to read their privacy policies before providing personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is processed, please contact:

Future You Your Life Your Way Ltd

Email: hello@futureyouyourlifeyourway.com

12. Complaints

If you have concerns about how your personal information has been handled, we encourage you to contact us first so we can try to resolve the matter promptly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, professional guidance or our services.

The most recent version will always be published on our website. We encourage you to review this page periodically.