Terms & Conditions

Future You – Terms & Conditions

Effective Date: 23.07.26

These Terms & Conditions apply to all services provided by Future You Your Life Your Way Ltd ("Future You", "we", "our", or "us").

By booking a Future You Life Profile, you agree to these Terms & Conditions.

1. About Future You

Future You provides professionally guided Occupational Therapy-led consultations designed to help individuals document their personal values, wishes, routines, preferences and life story within a structured Future You Life Profile.

The service is designed to support future planning and informed decision-making.

Future You does not provide legal, financial or medical diagnosis services.

2. Eligibility

The Future You Life Profile is intended for adults aged 18 years and over.

The individual participating should have capacity to engage in the discussions and provide informed consent.

Where concerns arise regarding capacity, Future You reserves the right to discuss the suitability of the service before proceeding.

3. Booking

Bookings are confirmed once:

  • an enquiry has been accepted;

  • a booking has been agreed;

  • the required deposit has been received.

Future You reserves the right to decline bookings where the service is considered unsuitable.

4. Fees

The current fee for the Future You Life Profile is:

£595

This includes:

  • Initial consultation

  • Guided Occupational Therapy sessions

  • Development of the personalised Future You Life Profile

  • Family guidance where appropriate

  • Final digital document

5. Deposit

A 50% non-refundable deposit is required to secure your booking.

The remaining balance must be paid before the completed Future You Life Profile is provided.

Work may be paused until outstanding balances have been settled.

6. Cancellation

By the Client

If you cancel:

More than 14 days before your appointment:

  • no additional fee will be charged beyond the deposit.

Less than 14 days before:

  • the deposit remains non-refundable.

Once consultations have commenced, refunds will only be considered where Future You is unable to continue providing the service.

By Future You

Should Future You need to cancel due to illness or unforeseen circumstances, an alternative appointment will be offered.

If this is not suitable, any monies paid (excluding completed work) will be refunded.

7. Rearranging Appointments

Appointments may be rearranged without charge where at least 48 hours' notice is provided. Appointments cancelled with less than 48 hours' notice or missed without prior notice may be subject to a £75

administration and lost appointment fee. Exceptional circumstances will always be considered.

Where repeated cancellations, missed appointments or late arrivals occur, Future You reserves the right to withdraw the service or require payment in full before any further appointments are arranged.

8. Client Responsibilities

Clients agree to:

  • provide accurate information;

  • participate honestly;

  • notify us of any significant changes relevant to the service;

  • review draft information where requested.

9. Nature of the Service

The Future You Life Profile is designed to support future planning.

It:

  • does not replace a Lasting Power of Attorney;

  • does not replace an Advance Decision;

  • does not replace a Will;

  • does not constitute legal advice;

  • does not guarantee future decisions made by third parties.

The document is intended to complement existing planning arrangements.

10. Confidentiality

All information shared during consultations will be treated confidentially.

Information will only be disclosed where:

  • required by law;

  • safeguarding concerns exist;

  • there is serious risk of harm.

11. Data Protection

Future You complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information is processed in accordance with our Privacy Policy.

12. Intellectual Property

The Future You Life Profile template, branding, documents and written materials remain the intellectual property of Future You Your Life Your Way Ltd.

Clients may use their completed profile for personal purposes but may not reproduce or commercially distribute Future You materials.

13. Limitation of Liability

While every effort is made to provide accurate and professional guidance, Future You cannot guarantee future care decisions, funding decisions, or actions taken by third parties.

Our liability is limited to the value of the service purchased unless otherwise required by law.

14. Complaints

If you are dissatisfied with any aspect of the service, please contact us at:

hello@futureyouyourlifeyourway.com

We aim to acknowledge complaints within 5 working days and respond fully within 20 working days where possible.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.